Physical Security
Our physical guarding division offers services ranging from standard stationary security. Our officers are well trained and registered with PSIRA as Security Officers. Our guards were further trained for other critical skills such as Health and Safety, First Aid, Customer Relations, Fire Prevention and are all deployed according to skills and customer requirements.
Security Officers are also monitored directly by Site Inspectors, who visit frequently to ensure presence as well as preventability. Our team of Operation Managers who report to our directors, support this guarding structure within the framework of an ISO managed, quality control programme.
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We pride ourselves on transparency and accountability throughout. Our customer relationship programme encourages customers to communicate directly with our management team on an ongoing basis, ensuring a personal, tailored approach to risk management.
Technology is also pivotal to managing our staff and sites, as well as providing transparency and open customer access to performance information. We use the Chase Incident Management platform throughout our operation which provides:
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Real-time incident logging
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System drive security procedures
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Automated reporting on security incidents, as well as feedback
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Incident tracking and case management
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Chase also manages and escalates incidents to ensure they are followed up timeously, and full feedback is provided. Comprehensive reporting on statistics based on incident type, location and site and more is used to understand and manage risk in detail.
